It's a small, loud, and dark. If this is your style, then you'll find no better in New Plymouth. If you're after a more relaxing experience however, you'd better forget it.
When they get quite busy you'll be straining your voice to be heard. Oh, and who "ran over the puppies" of the wait staff? They were so gloomy you'd think someone died. Too busy to care I guess. Get some lightbulbs installed, and tell the staff to lighten up.